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Unemployment Compensation

At a Glance

Terminating an employee is already tough work. But you don’t need to add more pain—and cost—by spending lots and lots of time and money on unemployment compensation paperwork, processes, and appeals. Since 1992, GMA—through a program administered by Equifax Workforce Solutions (formerly TALX)—has assisted cities with the filing and appeal of unemployment claims to ensure that costs are controlled and reduced as much as possible.


For decades, Equifax has handled the complexities that arise between local governments and the Georgia Department of Labor. As laws change or new laws appear, Equifax stays on top of unemployment compensation law and policy. We are well-versed in annual rate verification, audits, proactive tax strategies, and impact analysis to help cities save money. Our expertise helps you:
  • Reduce time spent by city staff responding to claims and handling paper.
  • Lower your tax rates through our unemployment benefit charge analysis and recovery.
  • Improve your hearing preparedness.
  • Reduce the duration of your claims by helping former employees find jobs more quickly.
  • Reduce your unemployment tax expenses.
  • Maximize your tax savings.
  • Minimize your liability and ensure that you’re complying with state regulations.
To help ensure those benefits, we pride ourselves on:
  • Accuracy: Equifax handles all paperwork and verifies quarterly bills for accuracy through their charge auditing process. Erroneous benefit charges identified by Equifax Workforce Solutions will be protested to the Georgia Department of Labor. Equifax ensures that the unemployment compensation process moves along as quickly as possible without penalties to the city.
  • Timeliness: Equifax understands and meet all deadlines, thus avoiding fines, interest, or delays that benefit employees who make appeals against you.
  • Readiness: Since Equifax does this kind of work every day, they are ready immediately to act when an employee is terminated. Upon receipt of an unemployment claim, your Equifax Workforce Solutions claim representative will reach out to you to obtain separation details and/or supporting documentation.
Equifax is always a phone call away to answer any unemployment claim question you have. We are not just administrators. We are expert consultants, ready to help answer questions about:
  • When employees are legally obligated to receive unemployment insurance, and when they aren’t. After an employee termination, Equifax likes to speak with you immediately to assess the situation.
  • What it means to be a reimbursable employer versus a contributory employer. (Most cities are reimbursable employers.)
  • When a city needs to pay for the cost of claims.
  • How the unemployment compensation process works.
  • How new or altered laws impact cities.
  • What information is needed for appeal hearings.
To start controlling and reducing your costs today, please contact Alan Dickerson at (678) 686-6213, Eileen Thomas at (678) 686-6232 or James Brent at (678) 686-6349. If you are outside of the Atlanta metro area, you may call toll-free (888) 488-4462. You may also contact Raziah Massey with Equifax Workforce Solutions at (800) 846-9210 ext. 4391.

Participating Entities

Adel Lavonia
Americus Lawrenceville
Ashburn Louisville
Atlanta Madison
Austell McIntyre
Bainbridge McRae-Helena
Barnesville Metter
Baxley Millen
Berlin Montezuma
Blakely Monticello
Blue Ridge Mountain Park
Boston Nashville
Bowdon Newnan
Buford Oxford
Byron Port Wentworth
Camilla Quitman
Cedartown Reynolds
Centerville Rockmart
Chickamauga Rossville
Clarkston Royston
Columbus Sardis
Commerce Senoia
Conyers Snellville
Dahlonega Social Circle
Dawson Sparta
Decatur St. Marys
Donalsonville Summerville
Doraville Swainsboro
Douglas Sylvania
Eastman Sylvester
Ellaville Tennille
Fayetteville Thomson
Fitzgerald Toccoa
Flovilla Trenton
Garden City Vienna
Gordon Wadley
Hartwell Walthourville
Hinesville Warner Robins
Hoboken Washington
Hogansville West Point
Homerville Whitesburg
LaFayette Wrens
Lake City Wrightsville

Unemployment Compensation Cost Control Best Practices from the Experts at Equifax 
Set up to assist out of work individuals, unemployment compensation began long ago with the Social Security Act of 1935. The premise seems simple: the state of Georgia grants benefits to individuals who find themselves out of work through no fault of their own. Then why do these situations become so complex for cities? Through appeals and hearings, cities often find themselves on the losing end of a termination and have to pay out benefits.

Best Practices Tip: Hearing Process 
Each state administers its own unemployment system and enacts rules regarding scheduling and participation in hearings. Since each state’s unemployment laws differ from others, so do the rules regarding hearings.

Best Practices Tip: Misconduct and Disciplinary Forms 
Misconduct is generally defined as a deliberate or willful act within an employee’s control for which the employee knew, or should have known, he might be discharged.

Best Practices Tip: Obtaining Effective Written Statements 
When investigating employees for possible violation of company policy it’s important to obtain detailed written statements from all involved parties and witnesses.

Georgia Department of Labor Employer Handbook 
The Employer Handbook is provided by the Georgia Department of Labor (GDOL) as a service to employers. 

CONTACT US ABOUT THE Unemployment Compensation Service
The bottom line results:
  • In 2016, Equifax Workforce Solutions processed 452 unemployment claims for program members taking advantage of the Unemployment Compensation Cost Control service.
  • GMA program participants save approximately $100,000 each year in potential unemployment payments to former employees.
  • Georgia cities win over 80% of the protestable claims filed by terminated employees.