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IT in a Box


From backing up and securing your data to modernizing your website, we know it’s tough for cities to invest in the right technology and hire the best professional expertise to guide them along. But those investments need to happen. Otherwise, your data and city operations are at risk. To address these needs cost-effectively without taking any shortcuts, we helped create a packaged technology service that we call “IT in a Box.”

Sticker-SignupOnlineAndSave2.pngFrom the minute you say “go,” IT in a Box provides you with essential technology services and solutions that secure and modernize your city’s IT for a fraction of the typical costs. So what’s inside IT in a Box?
  • Cybersecurity and computer maintenance. We help guard your city against cyberattacks, viruses, ransomware, and data breaches by keeping your computers patched, protected, and healthy—24/7. Our management includes always-on monitoring and alerting for issues, enterprise-class antivirus protection, automated computer maintenance, ongoing software patching to keep you secure, and regular training to keep you and city staff on guard and alert. Learn more...
  • 24x7 helpdesk. Every day of the week, our U.S.-based helpdesk team supports you in the office, working from home, or while you’re on the road. No entry-level or junior tech support. You speak to experienced senior engineers with years of municipal experience who help you address any IT issue ASAP—either remotely or onsite. Learn more...
  • Data backup and disaster recovery. Server failure? Flooding? A tornado? No problem—your data is safe. We provide onsite data backup for quick recovery, and unlimited offsite data backup for worst-case scenario recovery after a major incident like a natural disaster. You also ensure the success of your data backups with our real-time monitoring to quickly address data backup issues and quarterly testing to verify your disaster recovery. Learn more...
  • Records / document management and email. IT in a Box protects your city records, documents, and email. We’ll apply Alabama’s records retention schedules to your documents so that you can reliably archive, retain, access, and delete information—and we even help you process Open Records Requests. Plus, we provide you Microsoft Office Professional Plus for your desktops that includes the latest versions of Outlook (including 50GB of mailbox storage for each user), Word, Excel, PowerPoint, Access, InfoPath, Publisher, and OneNote. Learn more...
  • Video archiving. Does your police department rely heavily on squad car and body camera video recordings? With IT in a Box’s fixed monthly cost, cities no longer need to buy additional expensive storage for video. That’s right! As your squad car and body camera video recordings continue to grow at a rapid pace, your storage costs do not change. Learn more...
  • Policy and compliance. To protect against cyberattacks and assist with audits, we help you adopt policies and best practices that educate your staff and make sure your technology helps you comply with state law. In addition to staff training, we shore up any compliance gaps by securing, documenting, regularly testing, and proactively managing all your technology. We will also help you create policies around software, application, vendor, network, wireless, physical, user, and remote access. Learn more...
  • Website. We provide you a modern, custom-designed website that looks good and delivers the information your citizens need. Have as many city pages as you want including pages for city hall, public safety, parks and recreation, news, and events. Our website also features the ability to offer online payments and offers a user-friendly backend system so that you can add and update website information yourself. Or if you want, submit your website updates to us and we will post them for you. Learn more...
  • Vendor management and procurement. Do you get frustrated wasting time on software support calls where you’re not sure if you’re resolving the problem? Our experienced staff steps in to take care of this dirty work. From resolving issues to even purchasing new computers for you, we will work with technology vendors directly so that you don’t lose hours and days on the phone. Learn more...


We customize IT in a Box plans depending on the number of your employees and the size of your city’s technology infrastructure. This customization makes “IT in a Box” affordable for your budget, from the smallest city to the largest city. Contact us so that we may assess your needs and begin the quote process.

If you are a member of GMA’s property and liability insurance program (GIRMA), you are eligible to receive a grant from GIRMA’s existing liability grant program to reimburse your city for up to 25% of the annual IT in a Box subscription fee.

Our Guarantee

  • Love I.T. If we don't meet your expectations, then cancel the service.
  • Flat monthly fee. No hourly charges. Predictable.
  • No upfront project fees. Onboarding, equipment, and setup included.
  • Flexible. Increase or decrease your number of users any time.
  • Proven. Tailored for cities.
Sticker-SignupOnlineAndSave2-(1).pngIf you are excited about the opportunity to reduce cybersecurity risks, ensure you’re backing up your data, and receive reliable 24/7 support, then call Alan Dickerson at (678) 686-6213, Eileen Thomas at (678) 686-6232 or James Brent at (678) 686-6349. If you are outside of the Atlanta metro area, you may call toll-free (888) 488-4462. You may also contact Dave Mims at Sophicity (770) 670-6940 x110.

Participating Entities

Alto Montezuma
Auburn Oakwood
Austell Oxford
Barwick Peachtree Corners
Berkeley Lake Pelham
Berlin Pembroke
Blue Ridge Pine Lake
Cochran Pine Mountain
Colquitt Riceboro
Donalsonville Rincon
Eastman Ringgold
Fairburn Rockmart
Fairmount Satilla Regional Water & Sewer Authority
Fort Valley Sharpsburg
Franklin Springs Sparta
Grayson Statesboro
Guyton Sumner
Hazlehurst Trion
Homer Twin City
Jonesboro Unadilla
Lavonia Vienna
Louisville Waleska
Lyons Warrenton
Mansfield White
Marshallville Wrens

IT in a Box Features Data Backup Archiving and Video Archiving While Helping Cities with Policy and Compliance 
July 19, 2016   |  Dave Mims, CEO, Sophicity

You spoke. We listened. Over the past year, cities have told us that their requirements for data backup and video archiving grow more and more immense.  Also, cities (such as those in Arkansas) are feeling more pressure from state legislatures about strictly adhering to laws and best practices related to cybersecurity. Overall, there’s just too much at risk today to neglect a city’s electronic storage capabilities and underlying information security.

How It Works: IT in a Box Website 
With IT in a Box, cities not only solve many technology problems and upgrade their hardware and software, but they also receive a new, modern website. However, getting a new website can be overwhelming and time consuming. It’s similar to making a brochure or an advertisement. Essentially, you are building a mini-publishing and communications vehicle for use by citizens and people researching your city.

Dawsonville Revitalizes Website and Addresses Disaster Recovery with IT in a Box Dawsonville Revitalizes Website and Addresses Disaster Recovery with IT in a Box 
Dawsonville Mayor Grogan talks about how even small cities can benefit from large-city technology, how Sophicity solved his IT problems while providing a personalized touch, and that cities shouldn’t be intimidated about reaching out to GMA to solve their technology needs.

Dawsonville Modernizes Its Technology While Saving $27,000 
Dawsonville saved $26,868 (or 58%) of the costs typically spent modernizing a city network of their environment and size. “IT in a Box” also helped Dawsonville establish a strong technology foundation and create a predictable IT budget

Oakwood Saves $47,000 Using “IT in a Box” to Upgrade IT Infrastructure 
Oakwood saved $46,977 (or 54 percent) of the costs that would typically be seen in modernizing a city network. This helped Oakwood stabilize its technology and create a predictable IT budget.

Oxford, Georgia, Saves $46,812 in Upgrades to IT Infrastructure 
Oxford saved $46,812 (or 72 percent) of the costs typically spent modernizing a city network of their environment and size.

Peachtree Corners Saves $66,459 in launching its IT Infrastructure 
Peachtree Corners saved $66,459 of the costs typically spent launching a city network of their environment and size. “IT in a Box” helped Peachtree Corners establish a strong technology foundation and create a predictable IT budget.

Using our unique resources and leveraging the strength of our membership, we worked with Sophicity (GMA’s longtime IT consulting partner based here in Georgia) to offer this customized IT service. As a one-stop shop product, we listened to the needs of cities to help identify the most essential municipal information technology needs. Then, we built them all into one low-cost product that’s implemented, managed, and supported by experienced, highly skilled IT professionals.
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